Written support
Support without the calendar ping-pong.
The service includes technical help with upload failures and one written clarification about a delivered report. Calls, store repairs, and ongoing account management are not included.
Before you write
Include your case reference when you have one. Never send a Google password, backup code, payment-card number, or sensitive identity document.
Written support is monitored during UK business days. We aim to acknowledge ordinary customer messages within one UK business day, but this is not a guaranteed response time.
Business and support details
MerchantProof
Capital Office124 City RoadLondonEC1V 2NXUnited KingdomEmail support@merchantproof.co.ukView legal & business details